****** items from My Online Order by Staff

I am extremely disappointed with my recent online shopping experience with Makro.

My order was repeatedly moved between the store and the courier without any clear explanation. After numerous attempts to obtain updates, I eventually had to contact both the courier and the store myself. The only solution offered was for me to drive to the store and collect the order personally.

The biggest concern arose when I opened the sealed package at home and discovered that two items were missing from my order. Despite the package being sealed, the items I paid for were not included. This has raised serious concerns about the handling and verification of customer orders.

To make matters worse, there appears to be no easily accessible customer support channel dedicated to online order complaints or urgent delivery issues. Customers should not have to spend their own time tracking down orders or trying to find someone who can assist them.

I expect better service, better communication, and stronger controls to ensure customers receive all the items they have paid for. Until this matter is resolved, I cannot recommend Makro's online shopping and delivery service based on my experience.