Items delivered at the wrong recipient - Woodmead Makro

Order tracking Reference No ***, outstanding from July 2023. I ordered two boxes of wine, never received. After various complaints at customer service I was provided with proof of delivery on 26 July 2023 signed for by a Mr Van Vuuren, unknown to me and not residing at my address. Up to now, no resolution. On eceived a sms Wesley is on route to drop-off you Makro order MAK471435, thinking it must be the wine, I phoned the driver who said he had to pick something up but he will sort it out with Makro and that is where it ended. The number I phoned was on the sms.