1 reviews | Active since Apr 2010
ITEMS CANCELLED WITH NO ALTERNATIVE OFFERED BY MAKRO
I live in a rural village in the Karoo and buy most of my stuff on-line.
Whenever an item which I have ordered is out of stock, I get a call from the store offering me an alternative.
NOT SO WITH MAKRO!
With Makro, I receive an email informing me that the item ordered is out of stock and that I will be receiving a refund.
WHY CAN'T MAKRO PHONE OR EMAIL ME OFFERING ME AN ALTERNATIVE? Takealot, Dis-chem and diyshop manage to do this.
Yes, Makro, I do rely on the items that I order [in this case cat food]. It is very inconvenient when you cancel an item. This time [you have cancelled several items previously] I ordered 4 x 4Kg bags of dry cat food. One of the flavours that I ordered was out of stock. Why not ask me if I would be happy with another bag of the same flavour that you delivered?
Something for Makro management to consider?
Cancelled items from my order without giving me an alternative option.
With Makro, what you order [deemed in stock] is not what you get.
Cancelled items from my order without giving me an alternative option.
With Makro, what you order [deemed in stock] is not what you get.
I DID NOT REQUEST FOR ANY ITEMS TO BE RETURNED.
YOU [MAKRO] DECIDED TO CANCEL THE ITEMS WHICH I ORDERED.
I DID NOT REQUEST FOR ANY ITEMS TO BE RETURNED.
YOU [MAKRO] DECIDED TO CANCEL THE ITEMS WHICH I ORDERED.