Items bought not delivered

I ordered two items from Makro from online store on 7 December 2019. Makro did reply and said the two items can not be delivered together because it is not at the same store. In a weeks time i recieved the 1st item but still waiting for the second one. I called Makro end of December and again last week 2 January 2020 and she assured me she will sort it out. Till now nothing. Dawn wing couriers is the delivery agents. When i call them Dawn wing reply that the item is already delivered. If i try to explane that there is two items and just the first item is delivered and both have the same order number Dawn wing just direct me back to Makro. I called Makro help line again and they promised me they will call me back with an solution but untill now there is nothing that is been done?