**** Item sold *****ulently

Good Day,

When will they be in contact us we have been waiting for more then a week for your Return team. As we were promised on every call and email to Makro they will.

But they have failed to make contact.

Please URGENTLY contact.

Good Day.

We still have received ZERO feedback from any of your staff in returns now over 2 weeks.

everyone says escalating will get back.

But truly it is not acceptable after 2 weeks of waiting.

Please urgently make contact or phone me.

Good Day,

Please note that it is now more then 2 weeks weve been waiting for them just to call back.

And just short of 1 week since you posted that we will receive feedback.

That is absolutely terrible service and can not be justified.

1 to 2 days to respond could still be acceptable. 2 Weeks to just phone back and even 1 week is **********ly terrible service and I have no words for it.

Makro must have the worst customer service in South Africa.

Is it really that difficult to make contact with a customer that has phoned several times. Been promised call back as well as emailed Makro several times.

Incredibly bad.

You took a customers money for wrong item yet you make no effort to correct the mistake after weeks not even a call.

Feel free to phone on landline if you struggle on Cell number.  ***.

Good day,

Has there been any progress? As we are now just past 3 weeks.

Which is really unfair.

As a note,

This is absolutely mind boggling customer service.

Not a single person from Makro has made contact in 3 weeks now.

We have phoned been promised return calls. Emailed.

And even on Hellopeter promised getting attention.

Yet nothing at all has happened nor has anyone phoned as promised.

How does Makro get away with this type of service.

Its not just pathetic service and lying to customers but de*****ing customers from thei money.

TERRIBLE!!!!!

Honestly,

Your return team has been sitting on this query now for 3 weeks.

How much time do they need or get??

It is absolutely unacceptable and ridiculous.

Can we just take the item to a store?

3 WEEKS!!!!! Your return team has had to respond and weve been told were waiting for returns team to answer. Its not possible they can take this long and are allowed to do this.

Is it incompetence or just the way Makro treats customers???

Hi, As a note. You have been able to reply on Hello Peter several times.

However your Return teams has failed to even make contact in 3 weeks.

After we phoned in several times. As well as emailed.

Only response back from Makro so far is on hello Peter.

Can you please supply a direct number to someone senior at Makro we can take this up with as this is not fair.

I dont believe your Returns team is doing anything nor cares about customers.

There is no way this could be seen as anywhere near acceptable.

Even your responses says you understand. But clearly still proves Makro does not care about customer care.

Its just plain ridiculous,

You have taken our money. And supp**** a wrong item and do not want to correct problem after 3 weeks and several calls and emails.

It is ***** clear and simple when you take a customers money without supplying correct item.

There is nothing else to call it but ***** and Theft from Makro.

And then still to be treated like this for 2 weeks.

I believe we should just take this up with Stanley directly. As well as maybe take this further so that Makro can be punished for these actions by the consumer counsel.

This is ridiculous.

How exactly after 3 weeks?

How many returns do they do that they take this long?

And please explain why they have not make time to at least phone back and explain.

just mere promises made. Or should a person says lies from Makro so to make it look on Hellopeter that something is being done?

Makro was able to take money, to find address and deliver. Yet can figure out a return.

REALLY!!!!

Hi Marko team,

Any update yet as we are moving past 4 weeks noiw.

Regards

Ok,

Dont you also think its been a bit long and unreasonable by now.

Pretty sure answering on HelloPeter costs you money and so far you have spent more then just getting them to sort out their mistake,

Absolutely Ridiculous that you can still say your waiting for feedback