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Pearl S

1 reviews | Active since Nov 2024

14 Nov 2024, 10:11

Item not delivered

MAK*** I placed an order on Makro online of two items one was supposed to be delivered on the 9th of November 2024 but it never got delivered until the 14th of November when I made a follow up I was told it got damaged while still on transit and that I will get refund But no proof from Makro to show that they have processed refund also on my online app that item is marked as delivered

Honestly Makro has put me through the most and when you call the agents they tell you different stories , when I send emails to Makro care they do not reply

0
Replies (4)
PS
Pearl S's update18 Nov 2024, 11:35
Reviewer Update
Hi
I haven’t received any communication from makro but I had to call them using their customer service number *** today dated (18 November 2024) and I was told that my refund hasn’t been processed as the damaged parcel mirror)hasn’t arrived to the supplier/Seller and it is still with the courier company

Therefore I contacted the courier company and I was told that the damaged mirror is with makro meaning it was delivered.

I really don’t know what kind of inconvenience this is,but please just help me to get what belongs to me.

So please help and process my refund.
Regards
Pearl
PS
Pearl S's update19 Nov 2024, 09:06
Reviewer Update
Hi

I will be waiting on you.
PS
Pearl S's update19 Nov 2024, 10:07
Reviewer Update
Good day

Thank you I appreciate your efforts for assisting,I will be waiting on your feedback.

Regards
Pearl.
PS
Pearl S's update19 Nov 2024, 18:05
Reviewer Update
Hello
I received my Refund

Thank you so much for your assistance
Much appreciated.

Kind regards
Pearl