Item not as specified by sales lady

On the 27th January 2016 i went to Makro to purchase a Defy auto defrosting fridge/freezer for my mother (unfortunately i don't know the model number but it had a water dispenser and was not worried about paying more) but was advised that the Defy C385 was on special and when asked if it had the auto defrost feature the sales lady confirmed it does so i purchased it.<br> A few weeks later the freezer was freezing up inside, we took to the manual and defrosted it according to the instructions, this then happened a few weeks later and this is when we contacted your call centre who then sent someone out from Defy.<br> The gentleman from Defy advised that the fridge was in fact not an auto defrosting fridge. I was then called back by Tohiera from the call centre, after telling her my story she spoke to her manager who told me i cannot get another fridge, even though i was willing to pay for it because the one we have is already \used goods\".<br> <br> Is there no other alternative because my mother can't constantly struggle defrosting a fridge, it is impossible to manage, every 3rd week the freezer drawers get stuck then she has to defrost the fridge, it is ridiculous.<br> <br> I am still willing to pay extra."