RM
Refiloe M
1 reviews | Active since Dec 2021
29 Sept 2022, 11:19
Item missing on my order
After receiving my parcel I realised that 1 item was missing. Item was included in my invoice.Ihave been trying to contact Makro regarding this on various platforms but no response
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
29 Sept 2022, 14:12Good day Refiloe,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply29 Sept 2022, 14:12
Official
Good day Refiloe,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
RM
Refiloe M's updateReviewer Update
03 Oct 2022, 22:08The only communique I received was when we had to email the name of the item we did not receive,thats it.
I proceeded to call on Friday and I was put on hold until the line got cut off.
I called today around 10am ,the agent who was assisting me said she'll call me in an hour time that never happened.
How much longer will I have to wait for the matter to be resolved?
In the years I've shopped at Makro,I've never experienced such.
I proceeded to call on Friday and I was put on hold until the line got cut off.
I called today around 10am ,the agent who was assisting me said she'll call me in an hour time that never happened.
How much longer will I have to wait for the matter to be resolved?
In the years I've shopped at Makro,I've never experienced such.
RM
Refiloe M's update03 Oct 2022, 22:08
Reviewer Update
The only communique I received was when we had to email the name of the item we did not receive,thats it.
I proceeded to call on Friday and I was put on hold until the line got cut off.
I called today around 10am ,the agent who was assisting me said she'll call me in an hour time that never happened.
How much longer will I have to wait for the matter to be resolved?
In the years I've shopped at Makro,I've never experienced such.
I proceeded to call on Friday and I was put on hold until the line got cut off.
I called today around 10am ,the agent who was assisting me said she'll call me in an hour time that never happened.
How much longer will I have to wait for the matter to be resolved?
In the years I've shopped at Makro,I've never experienced such.