It is so difficult for Makro to refund

Jan 2nd 2026 I've placed an online order at Makro wherein 5 items were cancelled. A day or 2 after cancelling those items I've received a refund for 2 items and then week later I received another refund for 1 item. I then called their call centre to do a follow up as yo why items are not fully refunded the agent said everything is refunded their systems shows so I must check with my bank maybe the refunded money is hanging on the banks side of which I checked with my bank and found nothing still. The agent said I must send my bank statement so that he can escalate the matter to finance department, after some days of waiting I called in again only to be told that the query is closed but how is that possible without resolving the matter. I then asked that it should be reopened because I need my money, even to date still no refund.

Makro consider having a wallet in your app so that whatever money we've paid for sold out item can be deposited to the wallet in the app than this thing of yours wherein we have to wait forever to get our money back because it's so difficult for you to refund to a bank account.