It gets even worse, Makro still hasn't contacted me after saying they would twice!!!!

Wow Makro, you surprise me.

So i received 2 responses after my first review letting me know that you will contact me, and wow to date i have still not heard from your Company, nor a solution. My electricity Bill was R1000 more in the last month because guess what I have to boil a pot of water every time a family of 4 wants something warm to drink during these winter cold days and 3 times a day to help my son with steaming while his been sick, I have to fork out this bill because makro takes 21 working days to fix a kettle. I don't want the fixed kettle, please ensure that the solution is a that i have a brand new kettle and toaster combo of my reasonable choice. please note that if i do not get any contact from you today, that social media will be my next point of contact as i don't think any family should have to deal with this level of unprofessionalism