1 reviews | Active since Aug 2017
IS THIS NOT ******* OR SOMETHING
SO!!..... this is the third review on Hellopeter and the 10th week since placing my Order with Makro. I have received 3 out of my 4 items and still have not received the fourth. This is a basic Tumble Drier!!! People keep calling me and apologizing but I still do not receive my tumble drier. I have called so many times that I do not even see the reason in wasting my airtime and breath on the Customer Service. I have e-mailed the Massmart Group to complain, yet nothing has happened.
To be honest is this not against a Consumer's rights? Makro took my money 10 weeks ago but yet I have not received what I have paid for. THEIR delivery Lead time was Originally 5-10 working days, it has been what? Almost 48 working days????
I requested to Cancel this order but that route is avoided by Makro at all times. I could have had my Tumble drier weeks ago if they would just give my money back. Although I do not even know how long THAT would take.
PLEASE!!! DELIVER MY ORDER!!!!
Order ***
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Germiston branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management from our Germiston branch regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Note that I still have not received the tumble dryer which I have paid for. Now I just want my money back !!! If you do not pay my money back I will open a case against Makro for theft!!
Note that I still have not received the tumble dryer which I have paid for. Now I just want my money back !!! If you do not pay my money back I will open a case against Makro for theft!!