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DB
Dennis B

1 reviews | Active since Apr 2016

25 May 2020, 13:12

Is this going to take long?

So I placed my order online, and made payment. The online exclusive which was send by external company arrived early last week, but there has been no movement on my Makro order, it still says confirmed that my order was placed and paid. 4 more stages to go, and how long is this going to take? I ordered these for my kids birthday.

Please do not send a generic reply, I want an answer to what is going on please.

Order: MAK***

0
Replies (2)
Makro
Makro's reply25 May 2020, 16:12
Official
Good day Dennis,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team 


DB
Dennis B's update03 Jun 2020, 15:51
Reviewer Update
Good day, so eventually there was movement on my order, it says Packed 28 May 2020....any idea when it will be handed to couriers? This is seriously taking too long.

Please advise.