Is something wrong with your online system

Hi Thabo, after your call, we did try make a purchase again but still no luck. I have taken out the item you said required an id and reduced some items. And we are out of groceries. Maybe you can do it from your side so we can conclude our transaction

And we appreciate your effort to assisting us

We just tried to purchase items less than R1.5 and less than R1k, still the same error. Now we starting to believe that maybe we were blocked from your online platform and for what reason, we don't know. There's nothing different to what we've been purchasing all along. And when we opt for the pickup option the sale goes through, surprising. If we can't do it from our side then what's left is that someone does it and il confirm the purchase on my bank app, if that's not an option then it means the possibility of being blocked is highly likely. Which will deeply disappoint us. I've been busying groceries for years from you, and again it's not our first time making similar purchases online. But now the ball is olin your court now

Alright done, the transaction after removing those above mentioned items. And thank you so much Mpho, you're knowledgeable on your system. Train the other guys to be like you. And again get your IT guys to work on that error, let people know when something is out of stock. It's prolly a syntax error that can be improved by your IT team. Let bygones be bygones, a job well done on your recovery.

Thank you so much makro Silverlakes👏🏾👏🏾👏🏾 I'm super impressed by your prompt delivery. First time I used that store. Will be sure to visit you again and more frequently. Super awesome. Your driver's were professional too kudos

I couldnt enter you here as a new entry, but I'd give you 5 stars if I could edit

Sadly the wonderboom delivery guys dropped the ball. Fine I was sent confirmation of order and delivery yesterday, after Silverlakes makro. Then today I waited the whole day but Silverlakes came through. Wonderboom driver only contacted me at exactly 18h11, but because they f loadshedding the network was extremely bad. And after their attempted call, they lodged that "there was a problem with my order" excuse. Now why would anyone in their right mind want to deliver groceries after 6pm when it's dark and mind you my house doesn't have a house number. Lol absurd!!! The whole day I was home waiting bit no sms or call and all of a sudden when loadshedding hits they cry foul.. 🙆🏾♂️ I honestly don't know why makro wonderboom keeps making these mistakes? Please fix that.fact is, we ordered first from wonderboom and they knew we had difficulties to order and still don't prioritize us like Silverlakes did. And mind you they only had to deliver one item but they did that with such grace. This is where standards matter, why not uniform your customer service for every store? After 6pm there is no way you can identify house numbers here. It's a private area here. Your driver's will prolly claim that they called twice and "I didn't answer" but logically how could I? It means they didn't intend to deliver in the first place. And they have all the essentials that my wife and vlbaby needs. Again we are just next to the highway, they could've started with us. Whoever is planning routes must just resign cz they are useless at their jobs. Sadly for you, Im a specialist in customer service, so I won't just settle for nonsense. Please, level up like other stores, it's not a difficult thing to execute

Sadly hello peter doesn't allow us to upload pics, I'd show with a show of screenshot when your driver tried to call me. But I do have the call recording, so if they try deny it, I'll email it to youits autumn , 6pm is dark. Aii

Your driver's seem to feel over entitled about their jobs, they don't consider how bad things could be. So I put the fault on your management style, cz clearly they don't stress customer service importance enough or hiring the wrong people. All entitlement!! I just happen to love makro, hence I keep coming back. So please do something about this, I'm those kinda men who don't let things go. So to avoid me, be proper, that's the only way you win!!! I'm an informed customer, a pain in the *** type! Next month I'm coming back to you until you get it right

*** that was his number , star one delivery