Is Makro Online a ****?

Placed an order on 20 September. Order goes through. Don’t receive any communication or product.

Go online to look at order today and it says “order cancelled”. Call to find out why and the lady says is “the seller can’t fulfill the order”. At the time of purchase, there was nothing to indicate that Makro was not the seller. All the lady says is that “it would have said online only”.

She gave me the name of the seller who doesn’t appear in an online search and says it’s part of their “marketplace”. She could not put me through to anyone. I asked her where the interest will be on the money they will have sat on for a month and she didn’t understand what I was asking.

So basically between Makro and their marketplace there is no accountability or transparency and they feel they can simply sit on cash, earn interest and not do anything about it.

It pretty obvious that the Consumer Complaints Commission and Ombud won’t view this as acceptable practice!