Is makro a state run enterprise? They sure operate like one

Paid for my order on 25 July, 3 weeks have gone by without any feedback from mako. Their site tells me that my parcel is “delivered” yet I’m still here empty handed. Followed up last week and was told they’d get back to me, still no word from makro. What are their employees paid for exactly? You’re the one who’ll have to keep chasing after them. For anyone considering an online purchase please use takealot.com because dealing with makro employees will leave you bitter, no wonder takealot.com is crushing makro in every conceivable way. Companies this size with such putrid levels of ********** service shouldn’t even exist.