Is it really worth the harassment to return your goods to Makro milnerton

Bought a juicer at makro milnerton in December. Used it in total 6 times, a milex jump-start package. Still busy using it this morning and it stopped working. So i went to return it, what a horrific experience. The staff members behind the counter playing with paper *****, throwing it in the air while talking to us. Rolling her eyes while mumbling something about 21 days, standing up from her chair and walking away, got back after 5 minutes with another guy to test the faulty product. So long story short, we had to sign a document, not explained what its for, guess will find out in 21 days after taking our details. Customer next to us was harassed about his emails and to find his invoice, because the service representative was to lazy to get up and go look for it, he showed her his emails and because he is Asian looking, she told him but she can't read his language but she can speak it. His mail was in English. What a disrespectful bunch of staff members. Never ever have I seen such unprofessional disgusting service.