Irate and Frustrated

Actually my rating is 0.

We have a corporate account with Makro online. I placed an order online for a list of items. One of which was a christmas tree. The order was placed on the 30th November 2018. To date we have not received this order. We are closing offices on the 21st and it looks to be that the order will be delivered after christmas. So pathetic.

I have called mulitple times. I spoke to at least 5 people all of which said they will call me back. I was put through to Makro springfield in Durban. Spoke to Moogalani, the Manager. He said he will call me back and never did. On Friday the 7th of December and asked him a simple request which he said that he will contact me in 10 minutes but never did.

Called again on Monday the 11 December 2018 and was told by a lady that she will get back to me, its not 3 hours later and she did not.

Makro has no sense of professionalism whatsoever. Absolutely irate.

I wish to cancel my order now and purchase my items elsewhere.