Irate

I am going to escalate this with the ombudsman as I am not accepting your colleague’s rude response which evokes me to respond unprofessionally. I called to request a refund for the 2 cans that were damaged I was advised to log a return on the app and they will collect. Collection was done one Monday 03/11/25 and no feedback was provided still! I am then told only 1 can was brought how when we provided them with 2!!? The one that is torn which poked the other one lickage and it was half! Now the lady is telling me I should have retuned everything how when I advised I had already opened the other cans that’s when I found out that the last 6 remaining is damaged! Please teach your colleagues reasoning with logic cause wow!