Irate

Placed an order online on the 25th of May 2020 for delivery. After 16 days i call ***and ***. With no joy. Send WhatsApp and still no joy. I get an email, with an invoice of purchase. I get excited with hope that the nightmare is over. Well again, days later, still no joy.

Get an email 12Jun from Katlego Kwakwa, saying my query has been escalated. I rep**** "escalate and tell Makro i want my money back". No responce.

2 days after, another email from Julia Mashifane, Palesa Lekgau cc'd. The email says "after reconsidering.....we decided to cancel the order". I ask what happened to the other item? No response.

Today 18th Jun, decided to drive and sort this out. As i was approaching Makro Alberton, i get a call from a Nozy from online depart. #One unprofessional chick. I tell her I'm almost there, can she sort out my refund.

I get to the store, i finally meet this Nozy. Still unfriendly, thinking she's doing me a favor. The item is there, has been there for a while. Why was it not delivered...she couldn't answer. Did the paperwork, just when i thought we are done, she says "COME WITH ME". No please! Cool

We get to collections depart....i still sign. Then again, "LET'S GO TO THE TILLS". I follow as i was summoned. At the tills, they chat and laughed...i stood there for a good 15 mins. Eventually they opened the till, told me to sign "AGAIN". Was given some of what's due to me.

Today reminded me why i don't like to be serviced by our black sisters. It sucks...it stinks. As for Nozy...she won't go anywhere in life, sadly. I think from this experience, I'M DONE WITH MAKRO.

I WANT MY MONEY BACK!