ZS
Zandile S
1 reviews | Active since Dec 2024
11 Dec 2024, 20:18
****** IPhone by the driver
Good day I have a serious problem regarding my Nieces phone , the driver stole the phone and is asking us to wait for him to claim from insurance . Yet he never delivered the phone to begin with and **** on the 6th and said he called no one picked and yet we had the phone on and all of us were at home waiting for that delivery . R10 000 is a lot of money to just loose it and wait for him to claim like what do you guys take us for honestly? This is so unprofessional and so pathetic on your behalf and not to mention careless .A member from you guys responded saying it will be delivered but sadly what’s on the app has been the same for over a week but the driver called to say nonsense of being ****** in the mall .Now the shop is refusing to release the phone saying it’s not their problem ! We made payment to Makro not the courier company !!!!!!!
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Replies (1)
Makro's replyOfficial
19 Dec 2024, 16:51Good day Zandile Simela,
We trust this note finds you in good spirits, despite the challenges you've recently faced.
We was deeply saddened to read about the issues you've encountered, as detailed in your review on our Hellopeter platform. It pains us to think of the frustration this situation has brought into your life, and
for that, please accept our most sincere apologies.
We want you to know that your voice has been heard loud and clear. We are not only listening but taking swift and decisive action to address the problem. We've personally made sure that your case has been
given priority attention within our warehouse team and that we're thoroughly investigating the courier service concerns you've raised, especially regarding theft.
Offering you the quality service you deserve is at the heart of our values, and it's incredibly disappointing to learn that we've failed to meet your expectations. Be assured, your feedback is a crucial tool for us,
guiding our steps towards significant improvement.
We are immensely grateful that you've taken the time to help us see where we need to do better.
We regret to hear that your journey with us hasn't been up to par, and we dedicated to rectifying this. Your satisfaction is our priority, and we are determined to restore your faith in us.
Please feel free to reach out at any time if you need to talk this through further or have any additional concerns.
Take care of yourself, Zandile. Rest assured, we are treating this matter with the seriousness and urgency it deserves.
With kindest regards and a promise to do better,
The Hellopeter TeamMakro SAA Division of MASSMART Holdings LimitedTel: ***WhatsApp: ***
We trust this note finds you in good spirits, despite the challenges you've recently faced.
We was deeply saddened to read about the issues you've encountered, as detailed in your review on our Hellopeter platform. It pains us to think of the frustration this situation has brought into your life, and
for that, please accept our most sincere apologies.
We want you to know that your voice has been heard loud and clear. We are not only listening but taking swift and decisive action to address the problem. We've personally made sure that your case has been
given priority attention within our warehouse team and that we're thoroughly investigating the courier service concerns you've raised, especially regarding theft.
Offering you the quality service you deserve is at the heart of our values, and it's incredibly disappointing to learn that we've failed to meet your expectations. Be assured, your feedback is a crucial tool for us,
guiding our steps towards significant improvement.
We are immensely grateful that you've taken the time to help us see where we need to do better.
We regret to hear that your journey with us hasn't been up to par, and we dedicated to rectifying this. Your satisfaction is our priority, and we are determined to restore your faith in us.
Please feel free to reach out at any time if you need to talk this through further or have any additional concerns.
Take care of yourself, Zandile. Rest assured, we are treating this matter with the seriousness and urgency it deserves.
With kindest regards and a promise to do better,
The Hellopeter TeamMakro SAA Division of MASSMART Holdings LimitedTel: ***WhatsApp: ***
Best regards,
Makro's reply19 Dec 2024, 16:51
Official
Good day Zandile Simela,
We trust this note finds you in good spirits, despite the challenges you've recently faced.
We was deeply saddened to read about the issues you've encountered, as detailed in your review on our Hellopeter platform. It pains us to think of the frustration this situation has brought into your life, and
for that, please accept our most sincere apologies.
We want you to know that your voice has been heard loud and clear. We are not only listening but taking swift and decisive action to address the problem. We've personally made sure that your case has been
given priority attention within our warehouse team and that we're thoroughly investigating the courier service concerns you've raised, especially regarding theft.
Offering you the quality service you deserve is at the heart of our values, and it's incredibly disappointing to learn that we've failed to meet your expectations. Be assured, your feedback is a crucial tool for us,
guiding our steps towards significant improvement.
We are immensely grateful that you've taken the time to help us see where we need to do better.
We regret to hear that your journey with us hasn't been up to par, and we dedicated to rectifying this. Your satisfaction is our priority, and we are determined to restore your faith in us.
Please feel free to reach out at any time if you need to talk this through further or have any additional concerns.
Take care of yourself, Zandile. Rest assured, we are treating this matter with the seriousness and urgency it deserves.
With kindest regards and a promise to do better,
The Hellopeter TeamMakro SAA Division of MASSMART Holdings LimitedTel: ***WhatsApp: ***
We trust this note finds you in good spirits, despite the challenges you've recently faced.
We was deeply saddened to read about the issues you've encountered, as detailed in your review on our Hellopeter platform. It pains us to think of the frustration this situation has brought into your life, and
for that, please accept our most sincere apologies.
We want you to know that your voice has been heard loud and clear. We are not only listening but taking swift and decisive action to address the problem. We've personally made sure that your case has been
given priority attention within our warehouse team and that we're thoroughly investigating the courier service concerns you've raised, especially regarding theft.
Offering you the quality service you deserve is at the heart of our values, and it's incredibly disappointing to learn that we've failed to meet your expectations. Be assured, your feedback is a crucial tool for us,
guiding our steps towards significant improvement.
We are immensely grateful that you've taken the time to help us see where we need to do better.
We regret to hear that your journey with us hasn't been up to par, and we dedicated to rectifying this. Your satisfaction is our priority, and we are determined to restore your faith in us.
Please feel free to reach out at any time if you need to talk this through further or have any additional concerns.
Take care of yourself, Zandile. Rest assured, we are treating this matter with the seriousness and urgency it deserves.
With kindest regards and a promise to do better,
The Hellopeter TeamMakro SAA Division of MASSMART Holdings LimitedTel: ***WhatsApp: ***
Best regards,