PJ
Presh J
1 reviews | Active since Mar 2009
04 Jan 2024, 14:03
******ion - Aircon Installation
I feel extremely let down and ******ed by Makro Woodmead. I purchased 2 x 12000 BTU aircons, and was advised to purchase the installation vouchers in-store for the two air-conditioners which amounted to R4900. On the date of installation, I was quoted an additional R6200 for additional labour and material. This means that I paid R11000 for the installation of just 2 x 12000 BTU aircons. The installations were back-back and simple installations. I feel extremely let down by Makro Woodmead for advising me on this route of ******ion.
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Replies (3)
Makro's replyOfficial
04 Jan 2024, 15:41Good day Presh, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply04 Jan 2024, 15:41
Official
Good day Presh, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's replyOfficial
04 Jan 2024, 15:41Good day Paul, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply04 Jan 2024, 15:41
Official
Good day Paul, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
PJ
Presh J's updateReviewer Update
04 Jan 2024, 16:55Thank you. I look forward to speaking with management as I believe that this is extremely ********* and deceiving to customers and leaves an extremely bad image on Makro. If we are made aware up front of these inflated hidden costs and inflated labour rates and prices, then we can make an informed decision to opt for another service provider. I had quotes for complete installation of both the aircons for R6000. I opted for the Makro route due to it being R4900. Little did I know I would be paying R11000 instead.
PJ
Presh J's update04 Jan 2024, 16:55
Reviewer Update
Thank you. I look forward to speaking with management as I believe that this is extremely ********* and deceiving to customers and leaves an extremely bad image on Makro. If we are made aware up front of these inflated hidden costs and inflated labour rates and prices, then we can make an informed decision to opt for another service provider. I had quotes for complete installation of both the aircons for R6000. I opted for the Makro route due to it being R4900. Little did I know I would be paying R11000 instead.