Interest Lost by Manci Siqalile Community Service, Gained by Makro

have been struggling to get refund for a double payment for an on-line purchase since September 2019. they never responded nor refunded us until I posted my review on hellopeter. On 13 July 2019 I emailed the two bank-issued proofs of payment as per their request - or instruction. To date the refund has not taken place. we are a rural-based non-profit organisation that struggles to make ends meet - and lo, here is a big company depriving us of interest for an amount of R3907