1 reviews | Active since Jun 2013
Insurance ****
To whom it may concern
I’ve been paying for insurance which advised that if I lose my job it would take effect. I’m currently unemployed and the helper Baryl at Strubensvalley on 24/08/2019 advised me to bring certified copies of the dismissal, id copy, uif letter and affidavit. Today 09/09/2019 the same consultant is advising me that she will not submit the documents and made a call to a contact center where it’s been ringing for the past 30 minutes without answering. Why did I pay for something that is not beneficial to me now. I’m unable to make payments because I’m unemployed. So must I blacklisted due to the face that I thought I would have this resolved should such a case arise. Please investigate and advise.
Kindly cancel the insurance and have it removed from my account if it will not be of help to me.
Advise your trainers to teach customer service to your consultants because Baryl has an attitude and it is not pleasant to be assisted of this nature.
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers and this will be raised with our Strubensvalley branch.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this to our attention.
Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers and this will be raised with our Strubensvalley branch.
Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.
Again, we do apologize for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team