1 reviews | Active since Mar 2017
Instant EFT made, yet order still reflects "Awaiting Payment" - no one assists
I have placed an order online last night (28 July 2024) - I opted to do an instant EFT and all went well. The money has gone out of my account and the product is paid. Upon trying to establish an estimated delivery date this morning, I saw that on my profile, under orders, it still says on my order, "Awaiting Payment". I then immediately sent an email to the email address provided on the website to ask what is happening and also gave them the Proof of Payment from the bank. Four hours passed and no one has responded to me, so I sent another email, to all the email addresses I can find on the website. Yet, no one even bothers to fix the order status, nor even just respond and say they are aware of some problem. This is really pathetic.
Thank you for your response, however this does not resolve my issue, nor has the "Awaiting Payment" issue been addressed, even though I have sent proof of payment (which I should not have to do in any event, since I opted the instant EFT payment method).
I still have no resolution regarding my order and / when I can expect my delivery.
This is really absolutely unacceptable.
I do note however that someone has been trying to phone me, however I am not able to currently take calls, therefore I sent emails, which gets ignored.
Hope we can have this resolved ASAP.
Thank you
Regards
Thank you for your response, however this does not resolve my issue, nor has the "Awaiting Payment" issue been addressed, even though I have sent proof of payment (which I should not have to do in any event, since I opted the instant EFT payment method).
I still have no resolution regarding my order and / when I can expect my delivery.
This is really absolutely unacceptable.
I do note however that someone has been trying to phone me, however I am not able to currently take calls, therefore I sent emails, which gets ignored.
Hope we can have this resolved ASAP.
Thank you
Regards