Innovate or lose clients

You guys need to take your customers seriously!!!! Went to Makro riverside to look for a PS5 - I wanted the digital version. They only had the disc version in store. The guy says I must buy online. So I ask, if I buy online, will I be able to collect in-store instead of waiting for delivery which will be after christmas, he says instore collection will also be after christmas. Ok Anyway, I browse online, find one digital that is, guess which store, RIVERSANDS!!! BUT, it says to collect instore, it will take 3-5 days - like this is insanity to me - if a product is already in-store, why should it take me 3-5 days to receive my product - makes no sense to me. Anyways, left with no choice, I log on to takealot - guess what? Same product, slightly cheaper, next day delivery!!!! Why? Because they say they understand its the christmas season and want to provide for last minute shopping. Guess what's on your site - it says for last minute shopping, please go to the store. But guess what, I went to the store and you didn't have the product I want. You have it online, available ONLY at that store, but I can only receive it after christmas. Does that even make sense to you??? Anyway, continue this way and you will lose a lot of clients, you need to rethink your strategy for real