DS
Doreen S

1 reviews | Active since Oct 2019

28 Oct 2019, 10:24

INJURY ON SITE

I am beyond frustrated with the MAKRO AND THEIR SWITCHBOARD, that keeps dropping the call in my ear and not being any help, WHY ARE THEY THERE TO DROP CALLS AND NOT ASSITS!!!!!!!!!!!!!!!!

I am trying to get hold of the manager Suprise or Rudi but no luck.

Eventually Suprise called me and I explained that the incident i had in their stores this weekend (saterday, I slipped on floor because there was sunlight liquid messed on the floor that had not been cleaned up)

I also then spoke to Rudi and he advised me that they will not help in any medical way or in any way for that matter.

I work at a diesel Depot in Belfast an I need to be mobile for this job. I CAN’T BECAUSE IT SEEMS AND FEELS LIKE MY FOOT IS FRACTURED OR HORRIBLY HURT.

I WILL NEVER GO TO THIS MAKRO STORE IN MOMBELA AGAIN AND I SUGGEST THAT ACTUALY NO ONE DOES, BECAUSE OF THE CONDITIONS OF THE FLOORS THAT IS NOT BEING CLEANED UP AFTER WHO EVER! AS I AM SURE IT IS MAKRO STAFF RESPONSIBILITIE TO ENSSURE ALL SAFTY AND COMFORTABLE EXPIERENCES AT MAKRO!!!!!!!!!!!!!!!

I am also taking this matter up with my lawyer!!!!!!!!!!!!

0
Replies (1)
Makro
Makro's reply28 Oct 2019, 13:26
Official
Good day Doreen, 

Thank you for bringing this matter to our attention.

Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you.

Please be advised that this matter has been escalated to the store's senior management and soonest feedback is received we will contact you.

Feedback will be relayed in 48 hours.

Regards,
Makro Hellopeter Team