Injured in store - still unresolved!!!

My husband and I visited the Makro store on Sat 15th November 2014. We are not regular customers but we do come in from time to time to do bulk grocery shopping.<br> <br> Whilst shopping, an external advertising steel pole fell on my head, neck and shoulder on my left side. I picked up the pole, fixed it in place and confronted the person associated with the store. I then sought out the Manager -Mpho who called the health and safety officer (Wernich). Together we went to the scene of the incident, only to realise that the advertising pole was secured by one cable tie! An incident report was compiled and I was informed that they would contact me on Mon (17th November 2014). I have not heard from either Mpho or Wernich since. <br> <br> I spoke to Carel on 20th November and I asked him to let me know what the process is, and I have not received any feedback . My husband thereafter contacted Carel and was patronised by the Manager and we were made out to be 'schemers' . I have since spoke to Reggie and Reaan. Reaan sent through the complaint to their legal team. I have been in contact with Lydia from Jan 2015. I am always told that there is someone else handling it. I am still waiting!