AM
Alida M
1 reviews | Active since Jan 2012
14 Sept 2026, 14:06
Inhumane Service: Broken Fridge Leaves Elderly Man Without Food
Faulty fridge, ignored emails, uncaring service—leaving an elderly man helpless.
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Alida M's updateReviewer Update
14 Sept 2026, 14:48 This issue was first reported to Makro on 08/09/2026. I already received a phone call on Friday 11/09/2026 where I was told someone would be appointed, and now you are sending the exact same generic message again with more delay.
Expecting an elderly person—who is currently without a working fridge and has already lost all their food—to wait up to another 3 days simply for a phone call to schedule an appointment is not humane.
We do not need a standard 72-hour technician queue; we need this service call prioritized today, or an immediate replacement unit delivered. Please escalate ticket #3H350 to management urgently.
AM
Alida M's update14 Sept 2026, 14:48
Reviewer Update
This issue was first reported to Makro on 08/09/2026. I already received a phone call on Friday 11/09/2026 where I was told someone would be appointed, and now you are sending the exact same generic message again with more delay.
Expecting an elderly person—who is currently without a working fridge and has already lost all their food—to wait up to another 3 days simply for a phone call to schedule an appointment is not humane.
We do not need a standard 72-hour technician queue; we need this service call prioritized today, or an immediate replacement unit delivered. Please escalate ticket #3H350 to management urgently.