SM
Smanga M

1 reviews | Active since Aug 2019

17 Aug 2019, 09:59

INFERIOR PRODUCTS

I RECENTLY PURCHASED A MOTOROLA C1001LB CORDLESS PHONE FROM MAKRO SPRINGFIELD . THE PHONE WORKED FOR A 2 MONTHS BEFORE GOING FAULTY IN TERMS OF LOSING SIGNAL . I RETURNED THE PHONE ON MONDAY THE 12TH /08/19 . I'VE BEEN TOLD THAT THE UNIT WILL ONLY BE BACK AFTER 14 DAYS . SO MAKRO HAS THE PHONE AND MY MONEY FOR THAT PERIOD . I USE THE PHONE FOR MY BUSINESS . PLEASE REPLACE MY HANDSET IMMEDIATELY AS I CANT AFFORD TO PURCHASE ANOTHER PHONE WHEN I PAID FOR A NEW DEVICE OR RETURN MY MONEY SO I CAN PURCHASE ELSE WHERE . NEVER HAD TO WAIT 14 DAYS FOR AN ITEM TO BE CHECKED WHILE I HAVE SO SUFFER A LOSS IN INCOME .

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Replies (1)
Makro
Makro's reply17 Aug 2019, 15:10
Official
Good day Smanga,

Thank you for bringing this to our attention.

Kindly accept our sincerest apologies for the poor customer service you have received, as this is not how we aspire to treat our customers and this will be raised with our Springfield branch.

Please allow us some time to contact the necessary departments to ensure this gets sorted and resolved.

Again, we do apologize for the inconvenience this has caused.

Kind Regards,
Makro Hellopeter Team