Inept & Rude Management & staff, badly run store.

From employees sauntering around the store, having long personal chats, blocking the isles; to employees pushing passed me in the isles.

My experience on 09/02/2019 reflected the truth about MAKRO STRUBENS VALLEY branch. My girlfriend and I had an altercation with the Front End Supervisor, who proved to be incapable of dealing with the public. When asked why a driving licence is not a suitable form of identification when using herstore credit card, she provided no answer, just enough attitude to put a teenager to shame. We ended up voiding the entire R2,000.00 purchase because the Front End Manager couldn't explain why a temporary driving licence is insufficient proof of identification. If JMPD and majority of financial institutions accept it, why not here? When we explained that every other time a driving licence has been accepted, this female couldn't answer this. This leads me to believe that she was being deliberately obstructive.

A shopping worth over R2,000.00 was voided, and all she could say was "Ok, fine!!!". When we tried to find her superior to discuss her behaviour, we were surprised to find that no one was around. All they did was take us to the same rude female (Mavis), so she could argue with us.

Ladies and gentlemen, I STRONGLY RECOMMEND THAT YOU BAN THE USE OF THE MAKRO STRUBENS VALLEY STORE, until they figure out what customer service is truly about.