1 reviews | Active since May 2015
inept repair services
<p>Purchased a Samsung Soundbar earlier in the year, within a few weeks i had encountered discrepencies in the sound. i take it in for repairs, within a couple of days of returning to me i hear the same noise.</p> <p> </p> <p>How can you have the product for 4 weeks and fail to adequately repair it! In all of 4 weeks there was no testing after repairs,i have lost trust in the makro brand It was one i believed i could trust, this is proving other wise.</p>
Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with the Samsung soundbar purchase at our Crownmines store.
Kindly hand in your sound bar at our returns and repair counter, I have copied the store executive Managers on this correspondence so that they are aware of your complaint and can address your concern.
Please accept our apology for any inconvenience caused.
Regards
Mmule Moropa
Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with the Samsung soundbar purchase at our Crownmines store.
Kindly hand in your sound bar at our returns and repair counter, I have copied the store executive Managers on this correspondence so that they are aware of your complaint and can address your concern.
Please accept our apology for any inconvenience caused.
Regards
Mmule Moropa
Thank you for the prompt response Mmule, i appreciate it.
I went to the store yesterday, they tested the device and indeed the device was reviewed by Samsung technician, Thokozani. He also heard that the device was not working properly.
A manager Tebogo suggested I go directly to the repair services but how can I who purchased the product at Makro also be the one to log it in for repairs. I bought the device from Makro and as such it’s for Makro to repair it, how that occurs is none of my concern; a promise was given to me that it’d be repaired by Makro not the repair services.
My issue is that how can I be sure that the product will be repaired if they have already proved to be *********** in offering that service?
How can Makro, who guaranteed my devices’ repair, again promise that it’ll fix it when they failed to ensure it the first time around?
Thank you for the prompt response Mmule, i appreciate it.
I went to the store yesterday, they tested the device and indeed the device was reviewed by Samsung technician, Thokozani. He also heard that the device was not working properly.
A manager Tebogo suggested I go directly to the repair services but how can I who purchased the product at Makro also be the one to log it in for repairs. I bought the device from Makro and as such it’s for Makro to repair it, how that occurs is none of my concern; a promise was given to me that it’d be repaired by Makro not the repair services.
My issue is that how can I be sure that the product will be repaired if they have already proved to be *********** in offering that service?
How can Makro, who guaranteed my devices’ repair, again promise that it’ll fix it when they failed to ensure it the first time around?