1 reviews | Active since Sept 2011
Inefficient online tracking system, and still no feedback from head office
<p>I placed an order online on 3 May 2016. The collection date was specified as '21 days' - which would have made the item available for collection on 24 May 2016. I was sent an email following my online purchase stating that I could Track my order as 'we want to keep you posted on its progress every step of the way'. The online tracking system clearly does not update every step of the way, as to date the Order Status says 'Order in Progress'. I phoned head office on Monday 23 May to follow-up and was told that there was a delay with the supplier, and that she would follow-up and call me back. To this date I have not had any feedback regarding this order, nor has my order status updated. Inefficient online tracking system and poor service from Makro.</p>
Good day,
Thank you for alerting us on your complaint. Please accept our apologies for the inconvenience we have caused. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Good day,
Thank you for alerting us on your complaint. Please accept our apologies for the inconvenience we have caused. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Thank you for allowing our office furniture national buyer ( Ryan van Rooyen ) the opportunity to speak to you and apologise for the service received from us.
Please accept our apology for any inconvenience caused.
It is our goal to retain you as a satisfied customer.
Regards
Mmule Moropa
Thank you for allowing our office furniture national buyer ( Ryan van Rooyen ) the opportunity to speak to you and apologise for the service received from us.
Please accept our apology for any inconvenience caused.
It is our goal to retain you as a satisfied customer.
Regards
Mmule Moropa
As promised, Ryan did contact us and rectified the order as quickly as possible. We are really grateful for the great service and follow up with us, following our initial complaint. Definitely a satisfied customer!
As promised, Ryan did contact us and rectified the order as quickly as possible. We are really grateful for the great service and follow up with us, following our initial complaint. Definitely a satisfied customer!