Inefficient Online Ordering System

Makro advertise that their online facility is easy and efficient to use. I have had exactly the opposite experience. Placed a large order yesterday online and paid in full for it as stock quantities were confirmed in order. An hour later I started receiving emails saying part of order cancelled.

Contacted the call centre, to find out why part of my order is being cancelled, I get told the store does not have stock and they do not run back orders and you have to wait 10 days for your refund.

I could just as well send a staff member via Uber to Makro and get all my stock bought, instead of now having to wait for 2 weeks for the remaining items to be delivered in drips and draps.

Makro can take a page out of Take-a-Lot's book about how to ship stock from various warehouses.