KS
Kamohelo S
1 reviews | Active since Aug 2022
08 Sept 2023, 10:15
Ineffective Item
I've since logged a return for an item that is very ineffective and the item was to be delivered on the 4th of September 2024 till date, the item is not picked up there has not been any communication from Makro and I'm not using the item and money is going to be debited from my account for this item
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Replies (2)
Makro's replyOfficial
08 Sept 2023, 10:44Good day Kamohelo, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply08 Sept 2023, 10:44
Official
Good day Kamohelo, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
KS
Kamohelo S's updateReviewer Update
19 Sept 2023, 09:09Hello.
I have received an invoice of the return but no communication afterwards, what's to happen with my refund?
I have received an invoice of the return but no communication afterwards, what's to happen with my refund?
KS
Kamohelo S's update19 Sept 2023, 09:09
Reviewer Update
Hello.
I have received an invoice of the return but no communication afterwards, what's to happen with my refund?
I have received an invoice of the return but no communication afterwards, what's to happen with my refund?