Incredibly Disappointed with Makro’s Customer Service and Product Quality

I returned a parcel to Makro on January 16th, and it's now been 31 working days without any sign of a refund. The lack of communication and transparency is astounding. I haven't received any explanation for the delay or a timeline for resolution.

To make matters worse, the product I initially received was of shockingly poor quality, which I believe is due to Makro’s decision to source from external vendors. This experience has been a complete letdown and far below the standards I expected.

I urge Makro to expedite the processing of my refund and improve their quality control measures. As a customer, I deserve better than this frustrating experience.

It feels as if my money is being held hostage.