Incorrect waybill

On the 24th of November 2022 I bought appliances from Makro online worth R22 000. The next day I received an email saying that my order was packed and collected by the courier and will be delivered on the 29th of November. My appliances were never delivered. On the 30th I called the courier company but they had no recollection of what I was talking about and was told to contact Makro. I called Makro and I was told there was an incorrect waybill produced but my items were with the courier and that they would escalate the matter and that I would receive the correct way by the end of the day. I never received that email. Today(01 December) I called again but now it seems my appliances are still at the Makro distribution center waiting for the courier to collect. This feels like it's a **** from Makro, how can I be told 2 different stories. Can I either have my appliances delivered or my money back.