MK
Merle K
1 reviews | Active since Nov 2018
04 Jan 2023, 14:35
Incorrect washing machine delivery
I purchased a LG 18kg top loader from Makro online on 24 November 2022. They eventually delivered a LG front loader 10.5kg. I called customer and logged the issue and was given an escalation number *** by the customer service representative. I have been waiting ever since for Makro to rectify the gross error that they have made. They are absolutely slow in their responses all be it that their staff made the error by picking the wrong machine. It has now been more than 3 weeks since my original complaint that the wrong washing machine had been delivered. I am flabbergasted at the fact that it would take so long to rectify a gross mistake made on the side of Makro. There is a major difference between a top loader and a frontloader. I am still waiting on a response from Makro as to when the incorrect product will be collected and the LG 18kg top loader be delivered. I am not able to do any laundry due to the fact that I am waiting on them to sort out the mess they made.
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Replies (3)
Makro's replyOfficial
06 Jan 2023, 14:48Good day Merle,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply06 Jan 2023, 14:48
Official
Good day Merle,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
MK
Merle K's updateReviewer Update
10 Jan 2023, 13:46I refer to the "automatic" response I received from Makro stating that they were dealing with the issue and that someone would make contact with me. Please note that i received this response on 6 January and it is now 10 January and thus far no one has made contact with me regarding this issue. I am so perturbed that Makro can deal with their clients that paid for a product in this way. I am waiting to see if I will get a proper response and a way forward from them.
MK
Merle K's update10 Jan 2023, 13:46
Reviewer Update
I refer to the "automatic" response I received from Makro stating that they were dealing with the issue and that someone would make contact with me. Please note that i received this response on 6 January and it is now 10 January and thus far no one has made contact with me regarding this issue. I am so perturbed that Makro can deal with their clients that paid for a product in this way. I am waiting to see if I will get a proper response and a way forward from them.
MK
Merle K's updateReviewer Update
17 Jan 2023, 20:15This is another attempt to get Makro to respond to my message dated 10 January. I am still waiting on them to rectify the gross error made on their side when they delivered the wrong washing machine. I am so appalled about the fact that I need to resort to this type of means in order for me to get feedback from Makro. They have proven themselves to be a totally unreliable business. I will need to take them to the ombudsman if I do not get a definite response.
MK
Merle K's update17 Jan 2023, 20:15
Reviewer Update
This is another attempt to get Makro to respond to my message dated 10 January. I am still waiting on them to rectify the gross error made on their side when they delivered the wrong washing machine. I am so appalled about the fact that I need to resort to this type of means in order for me to get feedback from Makro. They have proven themselves to be a totally unreliable business. I will need to take them to the ombudsman if I do not get a definite response.