DE
David E
1 reviews | Active since Apr 2025
30 Apr 2025, 13:45
Incorrect washing machine delivered
I bought a washing machine and dyer combo machine on the 19 March 2025 online. They delivered a tumble dryer only (not the correct item) it took them about two weeks to collect the incorrect item. Makro have been sitting with my money since 19 March 2025 and i have been forced to take my washing to a laundry, which is costing me. After emails up and down they indicated they need to refer it to head office, it still has not been resolved
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Makro's replyOfficial
01 May 2025, 12:22Hi David We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform. We truly regret any frustration or inconvenience as well as the delay you've encountered with your Makro online experience. Please rest assured that we have taken your concerns very seriously and have promptly escalated the matter to the appropriate department to ensure you receive the support and resolution you deserve. Kind regards
Hello Peter Team
Hello Peter Team
Best regards,
Makro's reply01 May 2025, 12:22
Official
Hi David We sincerely appreciate you taking the time to share your feedback on our Hellopeter platform. We truly regret any frustration or inconvenience as well as the delay you've encountered with your Makro online experience. Please rest assured that we have taken your concerns very seriously and have promptly escalated the matter to the appropriate department to ensure you receive the support and resolution you deserve. Kind regards
Hello Peter Team
Hello Peter Team
Best regards,