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Helet-Mari Young

1 reviews | Active since Jun 2014

06 Feb 2025, 13:42

Incorrect R30 000 fridge with just no action from MAKRO

I would never buy from Makro every again. On black friday we bought a very expensive fridge from them. Not only did the fridge take 6 weeks to deliver, during which time we spent hours on the phone being sent from pilar to post, but when it came we also found that it was not the correct fridge. We then did our part, by logging a return request within the 7day return policy, with just no urgency from Makro to resolve our issue. Now, 6 weeks after logging the return for collection, we have been forced to start using the (incorrect) fridge, because which household can afford to operate without a fridge for 3 months because Makro has no intention of providing good customer service. Makro takes no pride in their customer service.

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Helet-Mari Young's update19 Feb 2025, 10:45
Reviewer Update
It is Makro's fault that the fridge has been used, since there was absolutely NO urgency from Makro in resolving our return request. Where in the world can it take 2 months to do a return for a customer who followed the correct protocol and procedure for a return. No wonder Makro does not even fall within the top 100 retailers in SA, although they are big enough and your trust score is a mere 2.2. You don't have any respect for your customers and although you are saying that you will do anything possible to resolve this for me, based on the timeline from purchasing the fridge in November to now, i only have evidence that it will not happen. I suppose I will need to consult the Consumer OMBUD, if i were to get any fair treatment.