1 reviews | Active since Jun 2015
Incorrect Product Delivered - Poor Follow Up
<p>Online order placed on the 18/11 for Kenton 17" Laptop Backpack, 15.6" Kenton Laptop Backpack delivered on 22/11, reported incorrect delivery on the 22/11.</p> <p>today is the 30/11 the issue has still not been resolved, despite several calls to the call centre.</p> <p>called last friday, was promised exchange of product will be delivered by 3PM, called on saturday spoke to Pfarelo luke, who said the exchange was not valid, and they would conact me on monday, monday called call centre, again and was promised follow up, yesterday logged issue again on makro site 7 times for management to call me.</p> <p> </p>
Thank you so much for taking the time to share your complaint with us. It always allows us the opportunity to improve and your comments are very welcome.
We always enjoy getting feedback from customers regarding issues and concerns they have with regards to the Makro business , it keeps us on our toes.
I believe you have received your order.
Please accept our apologies for this, it would never be our intention to disappoint any of our customers.
Regards
Mmule Moropa
Thank you so much for taking the time to share your complaint with us. It always allows us the opportunity to improve and your comments are very welcome.
We always enjoy getting feedback from customers regarding issues and concerns they have with regards to the Makro business , it keeps us on our toes.
I believe you have received your order.
Please accept our apologies for this, it would never be our intention to disappoint any of our customers.
Regards
Mmule Moropa
Hi Mmule, yes the service has been VERY poor, the communications have been even worse!
Even your response is so TEMPLATE driven, Makro needs to get their business in order.
constant follow ups , with empty promises, i even went into woodmead branch on friday for assistance, NO-ONE could assist.
I am NOT impressed with this level of service, if this division is run under the MAKRO brand, it should follow the expected business standards. You should have been on your toes a while ago.
Hi Mmule, yes the service has been VERY poor, the communications have been even worse!
Even your response is so TEMPLATE driven, Makro needs to get their business in order.
constant follow ups , with empty promises, i even went into woodmead branch on friday for assistance, NO-ONE could assist.
I am NOT impressed with this level of service, if this division is run under the MAKRO brand, it should follow the expected business standards. You should have been on your toes a while ago.