RB
Ryan B
1 reviews | Active since Aug 2019
14 Oct 2025, 16:37
Incorrect product delivered.
Order number OD***. I ordered 2 of the beautiful 4 plate gas HOBS from Makro. I received 2 metal table top gas stoves. The product was nowhere near what was advertised. I understand that Makro profits from third party sellers on their site but is there no regulation regarding what is being advertised compare to what is being sold to clients? Was this done in the hope that it isn't returned? I would completely understand if it were the wrong colour or maybe even slightly different from what is being advertised but its not even the same product. IMAGINE going to Nandos and ordering a full chicken and chips and instead you get magwinya and polony? Its not even in the same category. I was SO excited for the delivery and this happens? Its not even the first time I've heard of this happening.
I'd like to know HOW something like this happens? I'd like to be contacted by Makro and the third party supplier to find out how this could be rectified and ID LIKE MY GLASS TOP HOB AS ADVERTISED PLEASE. No I would not like a refund, I would like the CORRECT PRODUCT.
Helpful (0)
Replies (8)0
Replies (8)RB
Ryan B's updateReviewer Update
15 Oct 2025, 11:57I'm not sure if you guys have read the above but I do want the correct product to be delivered. How you guys sort that out is up to you. I'd like to know how this is going to be resolved.
RB
Ryan B's update15 Oct 2025, 11:57
Reviewer Update
I'm not sure if you guys have read the above but I do want the correct product to be delivered. How you guys sort that out is up to you. I'd like to know how this is going to be resolved.
RB
Ryan B's updateReviewer Update
15 Oct 2025, 14:57I'd like you guys to contact the supplier and find out why the incorrect product was sent. If that cant be done I would like to get the suppliers information so I can contact them directly.
I want this order rectified not refunded.
I want this order rectified not refunded.
RB
Ryan B's update15 Oct 2025, 14:57
Reviewer Update
I'd like you guys to contact the supplier and find out why the incorrect product was sent. If that cant be done I would like to get the suppliers information so I can contact them directly.
I want this order rectified not refunded.
I want this order rectified not refunded.
RB
Ryan B's updateReviewer Update
17 Oct 2025, 10:01Once again, I have paid for a specific product and the duty goes to MAKRO to provide the correct item to the client. I have NOT requested for a refund. I want the correct product to be delivered or this chat above will be posted and tagged on your social media sites. You guys are an absolutely MASSIVE company to be allowing your sellers to send out incorrect products to clients. If it were slightly different as I said I would understand.
I don't think you guys understand the reason so let me fill you in.
I ordered the stoves since it was advertised. While at work I get a call from my mum which accepted delivery stating that its delivered. I call a gas installation company to install the gas in the kitchen. He comes over and I had to pay him a call out fee for him just to tell me I have the incorrect stove??? Who covers that cost? THATS the reason I do not want a refund. You guys take advantage of your clients with mess ups like this and you will be exposed for it.
Why should I pay another call out fee for YOUR mess up? Plus you guys are just telling me "hey here's your money, we don't value you as a customer". What kind of customer service is that from you guys?
The stoves were fetched on Tuesday 14/10. Today is FRIDAY and not even feedback? I was told it would take 2-4 days after return.
I don't think you guys understand the reason so let me fill you in.
I ordered the stoves since it was advertised. While at work I get a call from my mum which accepted delivery stating that its delivered. I call a gas installation company to install the gas in the kitchen. He comes over and I had to pay him a call out fee for him just to tell me I have the incorrect stove??? Who covers that cost? THATS the reason I do not want a refund. You guys take advantage of your clients with mess ups like this and you will be exposed for it.
Why should I pay another call out fee for YOUR mess up? Plus you guys are just telling me "hey here's your money, we don't value you as a customer". What kind of customer service is that from you guys?
The stoves were fetched on Tuesday 14/10. Today is FRIDAY and not even feedback? I was told it would take 2-4 days after return.
RB
Ryan B's update17 Oct 2025, 10:01
Reviewer Update
Once again, I have paid for a specific product and the duty goes to MAKRO to provide the correct item to the client. I have NOT requested for a refund. I want the correct product to be delivered or this chat above will be posted and tagged on your social media sites. You guys are an absolutely MASSIVE company to be allowing your sellers to send out incorrect products to clients. If it were slightly different as I said I would understand.
I don't think you guys understand the reason so let me fill you in.
I ordered the stoves since it was advertised. While at work I get a call from my mum which accepted delivery stating that its delivered. I call a gas installation company to install the gas in the kitchen. He comes over and I had to pay him a call out fee for him just to tell me I have the incorrect stove??? Who covers that cost? THATS the reason I do not want a refund. You guys take advantage of your clients with mess ups like this and you will be exposed for it.
Why should I pay another call out fee for YOUR mess up? Plus you guys are just telling me "hey here's your money, we don't value you as a customer". What kind of customer service is that from you guys?
The stoves were fetched on Tuesday 14/10. Today is FRIDAY and not even feedback? I was told it would take 2-4 days after return.
I don't think you guys understand the reason so let me fill you in.
I ordered the stoves since it was advertised. While at work I get a call from my mum which accepted delivery stating that its delivered. I call a gas installation company to install the gas in the kitchen. He comes over and I had to pay him a call out fee for him just to tell me I have the incorrect stove??? Who covers that cost? THATS the reason I do not want a refund. You guys take advantage of your clients with mess ups like this and you will be exposed for it.
Why should I pay another call out fee for YOUR mess up? Plus you guys are just telling me "hey here's your money, we don't value you as a customer". What kind of customer service is that from you guys?
The stoves were fetched on Tuesday 14/10. Today is FRIDAY and not even feedback? I was told it would take 2-4 days after return.
RB
Ryan B's updateReviewer Update
20 Oct 2025, 12:02So there's still no response to my actual query? You guys just gonna keep saying that the return is in progress?
RB
Ryan B's update20 Oct 2025, 12:02
Reviewer Update
So there's still no response to my actual query? You guys just gonna keep saying that the return is in progress?
RB
Ryan B's updateReviewer Update
22 Oct 2025, 08:43I haven't had any feedback from the returns team in the past WEEK. I JUST KEEP BEING TOLD ILL BE CONTACTED. NOT A SINGLE PERSON HAS CONTACTED ME.
RB
Ryan B's update22 Oct 2025, 08:43
Reviewer Update
I haven't had any feedback from the returns team in the past WEEK. I JUST KEEP BEING TOLD ILL BE CONTACTED. NOT A SINGLE PERSON HAS CONTACTED ME.
RB
Ryan B's updateReviewer Update
22 Oct 2025, 22:37How many times to I have to say I HAVE NOT ASKED FOR A REFUND. I PAID FOR A PRODUCT AND I WISH TO RECEIVE THE SAID PRODUCT. Am I not using proper English in my wording? How you guys sort it out is up to you. I do not want the refund I want the product I PAID FOR. You guys are STILL advertising that product under another seller. Please contact that seller and arrange for it to be delivered to me as it is what I paid for.
RB
Ryan B's update22 Oct 2025, 22:37
Reviewer Update
How many times to I have to say I HAVE NOT ASKED FOR A REFUND. I PAID FOR A PRODUCT AND I WISH TO RECEIVE THE SAID PRODUCT. Am I not using proper English in my wording? How you guys sort it out is up to you. I do not want the refund I want the product I PAID FOR. You guys are STILL advertising that product under another seller. Please contact that seller and arrange for it to be delivered to me as it is what I paid for.
RB
Ryan B's updateReviewer Update
23 Oct 2025, 13:44So do you guys cover the cost of the call out fee I occurred due to this issue? You know what I'm actually tired of going back and forth on this. I'll contact consumer watch and see what they have to say about it. You guys advertised the product at that price. It's still available on your site. You guys should honour the sale at that price. We'll see how far your apology goes because I did not accept it. I did not request a refund yet you guys are forcing the issue. That's what the consumer protection act is for and I'll use it for this reason.
RB
Ryan B's update23 Oct 2025, 13:44
Reviewer Update
So do you guys cover the cost of the call out fee I occurred due to this issue? You know what I'm actually tired of going back and forth on this. I'll contact consumer watch and see what they have to say about it. You guys advertised the product at that price. It's still available on your site. You guys should honour the sale at that price. We'll see how far your apology goes because I did not accept it. I did not request a refund yet you guys are forcing the issue. That's what the consumer protection act is for and I'll use it for this reason.
RB
Ryan B's updateReviewer Update
24 Oct 2025, 14:30I do not accept a refund. According to the CPA I am entitled to the order being RECTIFIED.
RB
Ryan B's update24 Oct 2025, 14:30
Reviewer Update
I do not accept a refund. According to the CPA I am entitled to the order being RECTIFIED.