incorrect pricing resulting in pathetic service

On 2 occasions I shopped at the Makro Strubensvalley branch and was very displease with the experience as I was made to wait more than 30minutes at the till before the less4more prices could be corrected. This even after showing the teller, supervisor and front end controller the price as printed in the advert. It seems like only the manager can correct the price. This is so pathetic for such a huge store with more than 50 till points. On both occasions I was never given compensation and the once even missed a family lunch due to you staffs incompetence. My other complaint is in regard to your website. I purchased a table tennis from your store which was delivered to me. I queried the price difference quoted on the website and in store and received no feedback. This is more than 2 weeks old. In the same query I also complained about the table tennis boards not been aligned with no feedback. It's pathetic that Makro do not treat customer service with pride.