1 reviews | Active since Jun 2012
Incorrect pricing
I visited your Germiston store this afternoon and upon entering I picked up a catalogue at the door. Whilst browsing it I saw that the K4 Classic High Pressure Cleaner was on sale for 1699. I was interested in purchasing the item, however when I got to the isle the price was different – R3999. I queried with your sales person and was told that 1699 was not the correct amount, so I asked to speak to the manager. Whilst waiting for the manager, the sales guy proceeded to take photos of the catalogue, red flag number 1. He then went away and came back to tell me that the price error was printed and stuck on the shelf on Monday and that it was removed by someone, red flag number 2. The manager, Mr Moses Kobo, eventually arrived with printed copies of the price error with the same story, red flag number 3. Surely the manager of the store should’ve known when the price error was removed and it should’ve been replaced immediately. With all the flags raised, it’s clear that there was no Print Error stuck on the shelf and that it only happened when I raised it. It only happened when the sales guy took pictures and sent it to the manager for him to print quickly. This is highly ********* business practice by YOUR business. Another unsuspecting customer could come into the store expecting to purchase at one price only to be told it’s another with NO WARNING. Wake up Makro, we support your business but we are then treated as though we are wrong when clearly YOUR STAFF DID NOT do their jobs correctly. Your manager refused to give me the item at the advertised price, which was YOUR fault, not mine! # the price was already printed in the catalog already.
This is very disappointing for a big organization like this dnd I hope this can be resolved.
I have been contacted by head office and was requested to send through photos of the catalog which I can't understand why becaus they do have thei own copies of that. I also sent a photo of the isle showing no information about price errors.
I've been waiting for they reply from the 30/09/2022. It's either they don't give a damn about customers or just turning a blind eye to this.
If I do not hear from head office by 14/10/2022, I will be sending a formal complaint to the consumer protection council, and I will be publishing this all over social media of how ********* your business is.
I hope that I do not have to go ahead of the above.
I have been contacted by head office and was requested to send through photos of the catalog which I can't understand why becaus they do have thei own copies of that. I also sent a photo of the isle showing no information about price errors.
I've been waiting for they reply from the 30/09/2022. It's either they don't give a damn about customers or just turning a blind eye to this.
If I do not hear from head office by 14/10/2022, I will be sending a formal complaint to the consumer protection council, and I will be publishing this all over social media of how ********* your business is.
I hope that I do not have to go ahead of the above.
