Incorrect Order Delivery and Poor Customer Service,

Dear Makro Customer Service Team,

I am writing to express my disappointment and frustration with my recent shopping experience with Makro. On January 1, 2025, I ordered two steam irons, but what I received was a completely different product.

Here is a summary of my experience:

- January 1, 2025: Placed order for two steam irons with expected delivery by January 6, 2025. - January 6, 2025: No delivery received. - January 7, 2025: Called customer service and was informed that the supplier was closed and would reopen on January 13, 2025. - January 8, 2025: Received two steam irons, but they were not the products I ordered. - January 8, 2025: Called customer service, and the agent escalated the matter, promising feedback within 24 hours. - January 11, 2025: Called again due to no feedback, and the agent was rude and unhelpful. - January 11, 2025: Called back and spoke to a second agent, who was more helpful and promised a call back on January 13, 2025. - January 14, 2025: Called again to follow up, and was promised another call back.

To date, I have not received any feedback or resolution to this issue. I am extremely disappointed in the level of service I have received from Makro.

I would appreciate it if you could look into this matter urgently and provide a suitable resolution, either by delivering the correct products or providing a full refund.

My order details are as follows:

Order number: MAK*** Date of order: January 1, 2025

Thank you for your attention to this matter. I look forward to hearing from you soon.

Sincerely