Incorrect Order Delivered and Ongoing Issues with Replacement

Last week, I placed an order online for four items. Three were delivered but the fourth one, which was x2 creatines, was delivered the following day. However, when I opened the box, I found Domestos and TwinSaver products inside, which were not what I ordered. I immediately called the driver and he advised me to book a return. I followed his instructions and booked the return, but after five working days, I still haven’t received my correct order.

I contacted customer support several times, and they assured me the product would be delivered within 24 hours. Unfortunately, no delivery has occurred, and their email system is useless because they never respond. I kept following up, even with the store itself, but all I hear is their music until my airtime runs out.

I also had to make daily arrangements with my apartment security just in case they showed up, but they never did. I regret giving them the benefit of the doubt, so I placed another order for a vacuum cleaner and other items. The product description clearly stated that the color was red, but they delivered green instead. Again, I booked a return and spoke to customer service, requesting an exchange for the correct color, not a refund. However, I was told that they could only refund me, and I would have to reorder the product myself.

This is extremely frustrating because it’s their negligence that led me here. Why can’t they simply replace the item with the correct color? Now, I’m being forced to pay the delivery fee again, and the vacuum alone costs R400. I am extremely annoyed and dissatisfied.

I would not recommend anyone to purchase online from them, unfortunately. It's still a waiting game, and who knows how long this will take.