VJ
Valma J
1 reviews | Active since Jul 2017
11 Mar 2025, 12:01
incorrect items sent and painfull return /refund process
trying to retun an item for a refund; they sent the incorrect item and after booked the return (26/02) as at today (11/03) it is still not collected
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
12 Mar 2025, 15:21Hi Valma,
Thank you very much for reaching out to us, and please accept our apologies for the delayed response.
Kindly note that your matter has been escalated to the appropriate department, and they have been instructed to revert back to you as soon as any new information becomes available or is brought to our attention.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you very much for reaching out to us, and please accept our apologies for the delayed response.
Kindly note that your matter has been escalated to the appropriate department, and they have been instructed to revert back to you as soon as any new information becomes available or is brought to our attention.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,
Makro's reply12 Mar 2025, 15:21
Official
Hi Valma,
Thank you very much for reaching out to us, and please accept our apologies for the delayed response.
Kindly note that your matter has been escalated to the appropriate department, and they have been instructed to revert back to you as soon as any new information becomes available or is brought to our attention.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you very much for reaching out to us, and please accept our apologies for the delayed response.
Kindly note that your matter has been escalated to the appropriate department, and they have been instructed to revert back to you as soon as any new information becomes available or is brought to our attention.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,
VJ
Valma J's updateReviewer Update
12 Mar 2025, 16:02hello, wont it be better if I just drop the item off and get a cash or immediate refund from the closest makro store? This is ridiculous ?
VJ
Valma J's update12 Mar 2025, 16:02
Reviewer Update
hello, wont it be better if I just drop the item off and get a cash or immediate refund from the closest makro store? This is ridiculous ?
Makro's replyOfficial
13 Mar 2025, 12:59Hi Valma,
Thank you for your prompt response, and apologies for the delayed reply.
Please be advised that you would need to log a return for the item to be collected. As the item in question is from a third-party supplier, it must be collected and returned directly to them.
Unfortunately, the store is unable to assist in this regard, as the supplier will be provided with a specific time frame to respond to the return request.
Could you kindly confirm if a return has been logged on your end? Again, we apologize for the inconvenience caused to you in this matter.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you for your prompt response, and apologies for the delayed reply.
Please be advised that you would need to log a return for the item to be collected. As the item in question is from a third-party supplier, it must be collected and returned directly to them.
Unfortunately, the store is unable to assist in this regard, as the supplier will be provided with a specific time frame to respond to the return request.
Could you kindly confirm if a return has been logged on your end? Again, we apologize for the inconvenience caused to you in this matter.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,
Makro's reply13 Mar 2025, 12:59
Official
Hi Valma,
Thank you for your prompt response, and apologies for the delayed reply.
Please be advised that you would need to log a return for the item to be collected. As the item in question is from a third-party supplier, it must be collected and returned directly to them.
Unfortunately, the store is unable to assist in this regard, as the supplier will be provided with a specific time frame to respond to the return request.
Could you kindly confirm if a return has been logged on your end? Again, we apologize for the inconvenience caused to you in this matter.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Thank you for your prompt response, and apologies for the delayed reply.
Please be advised that you would need to log a return for the item to be collected. As the item in question is from a third-party supplier, it must be collected and returned directly to them.
Unfortunately, the store is unable to assist in this regard, as the supplier will be provided with a specific time frame to respond to the return request.
Could you kindly confirm if a return has been logged on your end? Again, we apologize for the inconvenience caused to you in this matter.
Best regards,
The Hellopeter team
Makro SA
A Division of Massmart Holdings Limited
Contact Number: ***
WhatsApp: ***
Support Email: ***, ***
Best regards,