Incorrect item delivered cannot get help!

This review doesn't even deserve a star. I ordered from the Makro app my order was delivered when I opened my package it's was the incorrect item box was damaged packing was terrible just trow in the packet

I logged a return on the website scheduled a pick up for last Friday 24/01/25 for 12 30 Its a week later with no communication at all everytime I speak to someone on the WhatsApp line I have to wait a long while to get a response only for them to tell me my order was done with Market place they will transfer me to someone who will help only for they to keep telling me they are aware and it has been escalated all I want is the correct item I don't want a refund but no one seems to be helpful I will not recommend buying from the app and for this to be coming from Makro is unprofessional