Incorrect Item delivered and impossible to Return

I ordered something online from Makro, not the fastest delivery and the wrong item was delivered, struggled returning it because they said they had a backlog, when they eventually sent someone I was traveling and tried to avoid that specifically by calling and leaving emails. but it’s as if they have automated systems that won’t consider specifics, even when speaking to someone in customer service, help is limited and you are told, that’s all they can do on their side, some promising to call back and NOT doing so and repeated attempts to escalate, unfair on the customer, lots of phone call, emails, time. this is a 3rd party item sold on the website as many of their items are. last spoke to Zintle Jaxa who promised to email me to track that she is following up, but said she couldn’t do it while still on the phone and also did not fulfill that. general feeling is their customer care see’s it as not their problem. No other resolve but to cut my losses that I can’t return a wrong item that was delivered and also be inconvenienced that It wasn’t received at the time. will look other places rather then dealing with Makro again.