NR
Nerissa R

1 reviews | Active since Nov 2014

09 Dec 2024, 10:32

Incorrect item delivered

I ordered and paid online for the Samsung A35 5G Dual SIM (256 GB, Black) (8GB RAM) from Makro at R5999 on 03/12/2024. On 04/12/24 a lower spec Samsung A35 (128GB, Navy Blue) (6GB RAM) was delivered to me. I queried this with Makro obviously requiring delivery of the correct item, only to be told that because it is provided by a 3rd party, I would have to log a return of the item and pending the condition, I would be refunded and then have to re-order the item. Totally unacceptable! Unsurprisingly the item I had ordered is now advertised at R2560 more. If the incorrect item is delivered to the customer, Makro needs to undertake to replace it with the correct item (if so desired by the customer) - especially if they are still advertising the product and irrespective of the price change or whether provided by a 3rd party vendor.

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Nerissa R's update31 Dec 2024, 10:11
Reviewer Update
Contrary to the response from the Makro Team, no one has reached out to me and needless to say, this matter has not been resolved yet!!!
All interactions with Makro Online has been atrocious! Why offer a service that you are unable to fulfill?
The item was returned over a month ago and I still have not received the correct item. So much for a Christmas gift!
Makro, you guys suck!