BH
Brenton H
1 reviews | Active since Feb 2016
27 May 2019, 11:12
Incorrect Information given
I bought two Polaroid watches by Makro Cape Gate sometime ago. Had issues with the watches recently where they just stopped working. Booked the watches in with the returns department at Makro Cape Gate on the 4/05/2019. Got an SMS a few days after booking the watches in to inform me one of the watches is ready for collection which I collected on the 11/05/2019. I followed up with regards to the second watch and I was told the second watch is with Homemark's assessment department which they received on the7/5/2019 and it would take 10 working days. So I called this morning, 27/05/2019 only for Homemark to tell me that they only received the watch on the 21/05/2019. This is very bad customer service from Makro side, incorrect information was given.
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Makro's replyOfficial
27 May 2019, 12:04Good Day Brenton,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for this whole ordeal. Transparent is what we aspire be with our customers and this was not transparent at all. We will escalate your complaint and contact the necessary management to resolve and as soon as we receive further feedback, we will contact you.
Again, we do humbly apologize and thank you for allowing us to assist you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for this whole ordeal. Transparent is what we aspire be with our customers and this was not transparent at all. We will escalate your complaint and contact the necessary management to resolve and as soon as we receive further feedback, we will contact you.
Again, we do humbly apologize and thank you for allowing us to assist you.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply27 May 2019, 12:04
Official
Good Day Brenton,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for this whole ordeal. Transparent is what we aspire be with our customers and this was not transparent at all. We will escalate your complaint and contact the necessary management to resolve and as soon as we receive further feedback, we will contact you.
Again, we do humbly apologize and thank you for allowing us to assist you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for this whole ordeal. Transparent is what we aspire be with our customers and this was not transparent at all. We will escalate your complaint and contact the necessary management to resolve and as soon as we receive further feedback, we will contact you.
Again, we do humbly apologize and thank you for allowing us to assist you.
Kind Regards,
Makro Hellopeter Team
Best regards,